Nondiscrimination & Language Assistance

Civil-rights protections

Bridge of Care LLC complies with applicable federal civil-rights laws in its covered health programs and activities. It does not discriminate on the basis of race, color, national origin, age, disability, or sex as protected by applicable law, or exclude people or treat them less favorably on those grounds.

Free communication help when required

When necessary for equal access, Bridge of Care LLC provides reasonable disability modifications and appropriate auxiliary aids and services, such as qualified interpreters and information in accessible formats, free of charge and in a timely manner. It provides timely, free language assistance when needed for meaningful access by people with limited English proficiency.

To request assistance, contact Alain Perez Hernandez, CEO, at (305) 603-7063 or management@bridgeofcarellc.com, or speak with the office staff. Explain the language or communication assistance needed. The Lake Worth office can also be reached at (561) 899-3017.

Civil-rights concerns

If you believe required assistance was not provided or discrimination occurred, a grievance may be submitted to Alain Perez Hernandez, CEO, by phone, email, mail, or in person using the contact details above. Miami: 11401 SW 40th St, Suite 345, Miami, FL 33165-3372. Lake Worth: 2311 10th Ave N, Suite 3, Lake Worth, FL 33461-6605. Ask for help if needed to submit or communicate a grievance.

A discrimination complaint may also be filed directly with the HHS Office for Civil Rights: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html. No internal complaint is required first.

Multilingual notice of availability

Language assistance and appropriate auxiliary aids and services for accessible communication are available without charge when required for access under applicable law. Ask the contact above or speak with office staff.